Executive Customer
Service

Required Number : 4

The main purpose of the position is to lead for acting as a liaison between customers and companies by handling company business. The position includes to deal with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Responsibilities

Does follow up/ execute bookings forwarded by Sales or Pricing.
Provides daily and timely updates to customers on activities related to their freight.
Acquires approval on draft BL from consignee and tally with MBL details. Approve the documents on behalf of consignee if L/C copy is available for LC shipment.
Coordinates with liners on the DO release dates and actual arrival dates.
Updates Protracts with the same details.
Assists in updating Scout in the absence of Senior Executive (Customer Service)
Does follow up on freight invoices with respective liner upon each shipment arrival and liaise with Accounts to make payments for the same.
Updates and inform the relevant sales person to raise invoice to clients.
Responsible for ensuring each job file consists of all necessary documents (from BL to Invoices). The list of necessary documents shall be provided.
Provides daily reports on ongoing shipment status and relevant updates to Line Manager
Forwards necessary information, advisory about shipping news or surcharges, whenever required.
Collects customer feedback and suggestions on improvements for the services provided.
Provides excellent service to customers with a view of retaining them.
Maintain good coordination and relationship with all departments

Minimum Requirement

Bachelor’s degree in Management (preferred Master’s degree) from recognized university with at least 2 years’ work experience in shipping liner with joint venture companies;
Excellent interpersonal communication skills with advance verbal/written English & Nepali Language;
Advanced computer skills;
Ability to manage and maintain a strong relationship with national and international customers;
Having an in-depth knowledge of business products and value proposition
Good understanding of the challenges facing the marketing at present and illustrate a knowledge of the operational attention to detail that will be required to succeed within the market
Understanding of the sales process and dynamics
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
Able to work comfortably in a fast paced environment.
Superior time management and organizational skills & have a strong Business Intelligence

Other Capabilities Required

Organizational Capabilities :

Goal Oriented
• Proactively participate in resolving internal and external issues
• Sound Knowledge of Computer skills, Preferably on MS Office and reporting system

Relational Capabilities :

• Building collaborative relationships
• Practice and internalizing the business values & ethics
• Influencing & persuading individual clients, teams and organization and participating to resolve internal or external issues

Thinking Capabilities :

• Capability of identifying strength and weakness of company as well identifying market opportunities and threats
• Capable of making effective and prompt decision

Interested candidates may email their application along with their latest resume and cover letter to hr@flashfreight.com by 10 May 2019, 17:00 hours.

Executive Customer
Service

Other Capabilities Required

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Executive CustomerService

Other Capabilities Required

Let's talk about how we can help you.

REACH US

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Executive Customer
Service